Booker on The Next Level
“What more could you question for
in life than to be agreed an
impossible challenge?”
–Cory Booker (1969 – )
American mayor of Newark, NJ
Sales encouragement…
complainless: (adj.) 1. to be free of complaints 2. a pleasure to be around
Your words go others. Your words go you.
Let yours send all in the right direction.
Here’s how to be "ComplainLess"…
- Be aware. Recognize your typical paths to complaining – what (who) sparks your tendency to gripe. Minimize your exposure to them (eliminating those ‘sparks’ altogether may not always be realistic or the best business). Know that your upset is a complete waste of energy.
- Be thankful. Evenly reflect on all the excellent in your life (people, opportunities, things). Know and delight in how fortunate you really are. Be entitled to nothing.
- Pause before you commence. Clip a complaint as you feel it coming. Place a smile or thoughtful statement in its path. Hold responsible no one. Hold responsible nothing.
- Be accountable. Focus on solving problems rather than having them (especially with prospects and customers). Set the example for others and recommit when you slip. Care for yourself and make a clear habit.
Simple. More enjoyable for all. SalesTough.
Spread the message with the ComplainLess pocket cards or forward this email to someone with a "Let’s commit to being ComplainLess together."
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If you’ve not seen it, on a well-earned break, here’s a hilarious 4.5 minute video clip that speaks to the being "ComplainLess" (from comedian Louis CK on Late Night with Conan O’Brien from a couple years ago).
For a uncommon twist on complaints, here’s 3 minutes from Monty Python’s classic sketch, Four Yorkshiremen.
**Today’s refer to is from the 5-part documentary on Mayor Booker and his community’s (Newark, NJ) struggle to reduce crime and poverty in their city. Excellent stuff. If you’ve got Netflix, it’s streaming or you can pick it up at Amazon too.